International Shipping
Our website, www.bcbgdressestores.com, currently ships internationally to China only. If you are located in another country, please visit our website to check the shipping options available for your destination.
All orders are shipped by air from the United States to China via COSCO. Delivery typically takes 14–21 business days, including order processing, air transportation, customs clearance, and final delivery within China.
Applicable duties and taxes are calculated and collected at checkout. No additional duties or taxes should be due upon delivery, except where required by applicable law or in cases of unexpected carrier or customs charges.
Returns & Exchanges Policy
All orders are considered Final Sale and are not eligible for return, refund, or exchange, except when an incorrect or damaged item is received.
If you receive an incorrect or damaged item, please contact our customer support team at bestsellinges@gmail.com. Include your order number and clear photos of the item and its packaging so we can review the issue and assist you.
Product Colors
We make every effort to display product colors as accurately as possible on www.bcbgdressestores.com. However, actual colors may vary depending on your device, screen settings, and display capabilities. Therefore, we cannot guarantee that the colors shown on your screen will exactly match the actual products.
Size Guides
Please refer to our Size Guide before placing your order to help you select the most suitable size. We recommend reviewing the measurements and sizing information carefully.
Frequently Asked Questions (FAQ)
- What payment methods do you accept?
We currently accept WeChat Pay and Alipay. Available payment methods will be displayed at checkout.
- How will my order be shipped?
All orders are shipped by air from the United States to China via COSCO. Final delivery within China is handled by COSCO-affiliated domestic carriers.
- Can I choose my shipping method or carrier?
At this time, we only support shipping through COSCO and its affiliated local delivery carriers. Customers cannot select an alternative shipping method or carrier.
- How long does delivery take?
Delivery typically takes 14–21 business days. This timeframe includes order processing, air transportation to China, customs clearance, and final domestic delivery. Actual delivery times may vary due to customs procedures, carrier operations, holidays, or other unforeseen circumstances.
- What if my package is delayed in customs?
Customs clearance times may vary. If your shipment is delayed in customs, please contact us at bestsellinges@gmail.com. We will do our best to assist you in resolving the issue.
- How can I track my order?
Once COSCO has received and processed your shipment, your tracking number and tracking link will be sent to you via SMS and email, where available.
- Can I track my package all the way to my door?
Yes. Tracking information is intended to provide updates from shipment pickup through final delivery in China. Tracking updates may occasionally be delayed while the package is being processed by customs or local carriers.
- Can I cancel or modify my order?
Once an order has been placed, changes or cancellations cannot be guaranteed. If you need to request a change or cancellation, please contact us as soon as possible at bestsellinges@gmail.com. We will do our best to assist, but requests may not be possible once processing or shipping has begun.
- Are duties and taxes included in the prices shown on the website?
Duties and taxes are calculated and added during checkout, where applicable. The final amount will be displayed before you complete your purchase.
- Will I need to pay additional duties or taxes when my order arrives?
Duties and taxes collected at checkout should cover the applicable charges for your order. However, additional fees may apply if required by customs regulations or the carrier.
- What should I do if my order is lost, damaged, or incorrect?
If your package is lost, or you receive a damaged or incorrect item, please contact our support team at bestsellinges@gmail.com. Include your order number and any relevant photos or tracking information. We will review your case and work with you toward an appropriate resolution.
- How do I return an item?
All orders are final sale and are generally not eligible for return, refund, or exchange. Exceptions apply if you receive an incorrect or damaged item.
If you believe your order qualifies for an exception, please email bestsellinges@gmail.com with your order number and supporting photos. Our support team will review your request and provide further instructions.
For any additional questions about shipping, payments, or your order, please contact us at bestsellinges@gmail.com. We appreciate your business and are committed to providing helpful customer support.